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About ISO 9000
Following considerable publicity over the last few years, most companies are now aware that the badge of quality approval enhances their image in the business community and with prospective customers. Demonstrating that a company has a quality culture to supply conforming products and services is an important management challenge.
An effective ISO9001 Quality Management System can improve customer satisfaction, business efficiency and achieve considerable cost savings, whilst positively enhancing your Company Image.
ISO 9001:2000 series comprises:
· ISO 9000 Quality Management Systems - Fundamentals and vocabulary (this supersedes ISO 8402 and ISO 9000-1),
· ISO 9001 Quality Management Systems - Requirements,
· ISO 9004 Quality Management Systems - Guidelines for performance improvement (this supersedes ISO 9004-1),
· ISO 19011 Guidelines on auditing quality and environmental management systems.
What is the ISO 9000 Standard?
ISO 9000 is an International Standard Certification that developed by the International Standard Organisation (ISO) Technical Committee for the Quality Management and Quality Assurance System. ISO 9000 Certification is verifying the Quality Systems of organisations under the ISO Standard Procedures and helps to build up the best Quality Products for the organisations, the final suppliers and users. The organisations have to be taken the Qualified Audit and to be registered the certification through the Accredited 3rd party.
ISO 9001:2000, the requirement standard, includes:
1. Quality Management System
2. Management Responsibility
3. Resource Management
4. Product Realisation
5. Measurement Analysis and Improvement.
Benefits
- Enhanced business competence
- Integrated management systems
- Strengthened the effectiveness and efficiency
- Upgraded reliability
- Increased customer satisfaction
- Profit maximisation through the unnecessary cost cutting down.
- Elimination of non-compliances and fundamental defects
Principles of ISO 9000
The new standard is process model based and has been developed using a core set of eight quality management principles defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. They are:
1. Customer focus: An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
2. Leadership: Leaders establish unity of purpose and direction of an organisation. They should create and maintain the internal environment in which people can become fully involved in achieving an organisation's objectives.
3. Involvement: People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
4. Process approach: A desired result is achieved more efficiently when related resources and activities are managed as a process.
5. System approach to management: Identifying, understanding and managing a system of interrelated processes as a system contributes to an organisation's effectiveness and efficiency in achieving its objectives.
6. Continual improvement: Continual improvement of an organisation's overall performance should be a permanent objective of the organisation.
7. Factual approach to decision making: Effective decisions are based on the analysis of data and information.
8. Mutually beneficial supplier relationships: An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.